Sol Casino Privacy Policy
This Privacy Policy explains how Sol Casino collects, uses, stores, and shares information when you access our website and related services. It is designed to help you understand what information we handle, why we handle it, and the choices you may have.
By using Sol Casino, you acknowledge that some processing of information is necessary to provide core functions such as account access, payments, security checks, and customer support. Where required, we will ask for your consent before carrying out certain activities, such as sending marketing messages or placing non-essential cookies.
Information We Collect
We collect information that you provide directly, information generated through your use of Sol Casino, and information obtained from third parties where it is necessary for providing services, preventing fraud, or meeting compliance expectations.
Information you provide
- Account details such as username, password, date of birth, and contact details.
- Identity and verification information, which may include government-issued identification and proof of address when checks are required.
- Payment-related details needed to process deposits and withdrawals (typically handled through payment providers, with limited payment information retained by Sol Casino where appropriate).
- Communications with us, including support requests and any feedback you submit.
Information collected automatically
- Device and connection information such as IP address, browser type, operating system, and device identifiers.
- Usage data including pages viewed, session duration, clicks, referring URLs, and navigation patterns.
- Log data related to security events, authentication attempts, and suspected misuse.
Information from third parties
- Payment processing outcomes and risk signals from payment providers.
- Information from identity verification and fraud prevention services to help confirm account ownership and reduce harmful or unlawful activity.
- Aggregated analytics and advertising measurement data, where used and permitted by your settings or consent.
How We Use Information
Sol Casino uses information to deliver, maintain, and improve the website and to protect players and the business. We aim to use only the information that is relevant for each purpose.
- To create and manage your account, including authentication and account recovery.
- To process payments, withdrawals, chargebacks, and related transaction administration.
- To provide customer support and respond to your requests.
- To monitor for security threats, prevent fraud, and investigate suspicious activity.
- To comply with legal obligations that may apply to our operations, including responding to lawful requests.
- To conduct internal reporting, audits, and service improvements, including testing and troubleshooting.
- To send service messages, such as important changes to account functionality or updates to policies.
- To send marketing communications where you have provided consent or where permitted under applicable rules, with opt-out options available.
We may also use aggregated or de-identified information for analytics and performance measurement. This information is not intended to identify you directly.
Cookies and Similar Technologies
Sol Casino uses cookies and similar technologies (such as pixels and local storage) to operate the website, remember preferences, support security features, and understand how the site is used. Some cookies are essential, while others are optional.
You can usually manage cookies through your browser settings. If you disable certain cookies, parts of the website may not function correctly, including account login and transaction steps.
Data Sharing
Sol Casino shares information only where it is necessary to provide services, protect the platform, comply with legal requirements, or operate efficiently. When we share information, we take steps to limit it to what is relevant for the specific purpose.
- Service providers that support hosting, security monitoring, analytics, customer support tooling, and communications delivery.
- Payment providers and financial institutions to process deposits, withdrawals, and related checks.
- Identity verification and fraud prevention vendors to help confirm identity and reduce risk.
- Professional advisers such as legal, audit, or compliance consultants where needed.
- Authorities, regulators, or law enforcement where we believe disclosure is required or appropriate to meet a legal obligation or to protect the rights and safety of users, Sol Casino, or others.
- Business transaction counterparties if Sol Casino undergoes a corporate change such as a merger, acquisition, restructuring, or sale of assets, subject to appropriate confidentiality measures.
We do not sell personal information in the ordinary sense of transferring it for unrelated third-party use. Where advertising technologies are used, they may involve sharing limited identifiers to measure campaign effectiveness or deliver relevant messages, depending on your consent and settings.
Data Security
We apply technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure. Security controls may include access restrictions, encryption in transit where appropriate, monitoring, and incident response procedures.
No method of transmission or storage is completely secure. While Sol Casino works to protect your information, you are responsible for keeping your login details confidential and for using a secure device and network environment.
Data Retention
Sol Casino keeps information only for as long as necessary for the purposes described in this Privacy Policy. Retention periods vary depending on the type of information and the reason it was collected.
- Account and transaction records are retained to operate the service, resolve disputes, and meet legal or accounting requirements.
- Verification and security records may be retained to prevent fraud, enforce our terms, and support investigations.
- Support communications may be retained to help address requests, improve service quality, and maintain accurate records.
When information is no longer required, we take reasonable steps to delete it, anonymise it, or securely archive it in line with operational and legal requirements.
Your Rights
Depending on your location and the way Sol Casino operates, you may have certain rights in relation to your personal information. These rights are not absolute and may be limited where an exception applies, such as where we must retain information for legal or security reasons.
- Access - request information about the personal data we hold about you.
- Correction - request that inaccurate or incomplete information be corrected.
- Deletion - request deletion of certain information, where applicable.
- Objection or restriction - ask us to limit certain processing in specific circumstances.
- Portability - request a copy of certain information in a usable format where applicable.
- Marketing preferences - opt out of marketing communications at any time using the available unsubscribe or preference tools.
To protect users, Sol Casino may need to verify your identity before fulfilling a rights request. This helps prevent unauthorised access or changes to your account information.
Third-Party Services
Sol Casino may link to or integrate third-party services, such as payment processing tools, analytics providers, or game content suppliers. These third parties may process information under their own policies and practices.
If you follow a link to a third-party website or use a third-party feature, you should review the third party’s privacy information. Sol Casino is not responsible for third-party content or privacy practices that are outside our control.
International Transfers
Sol Casino may use service providers and infrastructure located in different countries. This means your information may be processed or stored outside Australia depending on where our partners, servers, or support tools are located.
Where international transfers occur, we take reasonable steps to ensure that information is handled in a manner consistent with this Privacy Policy, including implementing contractual and operational safeguards appropriate to the nature of the processing and the sensitivity of the information.
Policy Updates
Sol Casino may update this Privacy Policy from time to time to reflect changes to our services, technology, or operational practices. When we make material changes, we will take reasonable steps to bring the updated policy to your attention, such as by posting an updated version on the website.
Your continued use of Sol Casino after an update takes effect means you accept the revised Privacy Policy to the extent permitted by applicable rules.
Contact Information
If you have questions about this Privacy Policy, want to make a privacy request, or believe your information has been handled in a way that is not consistent with this policy, please contact Sol Casino at [email protected].
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