Sol Casino Responsible Gaming
At Sol Casino, we want gambling to remain a positive and enjoyable experience. Casino games involve chance, and outcomes cannot be guaranteed. For that reason, gambling should always be viewed as entertainment rather than a way to make money.
This Responsible Gaming page explains how Sol Casino supports safer play for customers in Australia, how you can recognise risk indicators, and where to find independent help if gambling becomes difficult to control.
Our Commitment to Responsible Gambling
Sol Casino is committed to providing an environment that promotes safer gambling and informed decision-making. We aim to support players who choose to gamble by offering clear information, practical tools, and access to external support resources.
Responsible gambling is a shared responsibility. We encourage you to set personal boundaries, understand the rules of the games you play, and take regular breaks. If you feel that gambling is no longer fun or is affecting your wellbeing, it is important to act early and seek support.
Sol Casino does not present gambling as a solution to financial concerns and does not encourage chasing losses. We also take steps to limit access to our services by underage persons and to help customers manage their play where tools are available.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of experience level. It may develop gradually, and early signs are not always obvious. Recognising behavioural changes can help you decide whether to take a break, set stronger limits, or seek professional support.
Common indicators may include:
- Spending more time or money on gambling than intended.
- Chasing losses or increasing stakes to try to recover money.
- Borrowing money, selling belongings, or missing bill payments due to gambling.
- Hiding gambling activity or becoming defensive when asked about it.
- Feeling stressed, guilty, irritable, or anxious after gambling sessions.
- Gambling to escape problems, low mood, or difficult circumstances.
- Neglecting work, study, relationships, or other responsibilities.
If any of these signs sound familiar, consider using the tools described below and reaching out to independent support services for confidential guidance.
Self-Assessment and Limits
Self-assessment means taking an honest look at how gambling fits into your life. Consider whether the time and money you spend still feel reasonable and whether gambling is causing stress or conflict. Checking in with yourself regularly can help you stay in control.
Setting limits is one of the most effective ways to manage gambling. If available in your Sol Casino account settings, you may be able to set or request limits and protections such as:
- Deposit limits - cap the amount you can add to your account over a chosen period.
- Loss limits - set a maximum net loss amount for a selected timeframe.
- Reality checks - receive periodic reminders of time spent and account activity during play.
- Cooling-off periods - take a short break from gambling by temporarily restricting access.
- Self-exclusion - block access for a longer period when you need stronger protection.
Limits work best when they reflect your personal budget and are set before you start playing. Consider using a dedicated entertainment budget and avoiding gambling when you feel tired, stressed, or upset.
Responsible Gaming Tools
Sol Casino aims to provide features that help you manage play responsibly. Availability can depend on your account status and the platform version you are using. Where offered, responsible gaming tools may include:
- Account limit settings for deposits and other spending controls.
- Session management options, including reminders or reality checks.
- Cooling-off functionality to pause access for a defined period.
- Self-exclusion options to restrict access for an extended period.
- Account history and transaction records to help you track activity.
- Information pages on safer gambling and links to independent support services.
If you are unsure how to locate a specific tool on Sol Casino, you should review the account settings area and help pages available on the website. If a tool is not available in your region or on your device, consider using external controls such as device-level app blocking or bank spending controls.
Support and Assistance
If gambling is becoming difficult to control, seeking help is a responsible and positive step. Support can be practical, confidential, and tailored to your circumstances. If you feel at risk of harm, consider speaking with a qualified professional such as a counsellor, psychologist, or your GP.
You can also contact Sol Casino customer support for assistance with responsible gaming requests, including information about available limits or account restrictions. You can reach us at [email protected].
In addition, the following organisations provide independent external support services. They are not partners of Sol Casino and are not operated by Sol Casino:
- Gambling Help Online - information, counselling, and support for people affected by gambling.
- Australian Government - Gambling Support Services - guidance and links to support services across Australia.
- National Gambling Helpline (1800 858 858) - a free and confidential support service for people affected by gambling.
If you believe you or someone else is at immediate risk of harm, seek urgent assistance through appropriate emergency services in your area.
Underage Gambling
Only individuals aged 18 or older may use the Sol Casino website and services. Underage gambling can cause serious harm and is not permitted.
We encourage parents, guardians, and other adults in a household to take precautions when minors have access to devices used for internet browsing. This includes keeping login details private, enabling device restrictions, and monitoring payment methods.
If you suspect that a minor has attempted to access Sol Casino, act immediately by restricting device access and seeking guidance from relevant support services.
Parental Controls
Parental controls and filtering tools can reduce the risk that minors access gambling content. While no tool can guarantee complete prevention, combining several measures can significantly improve protection.
Consider the following practical steps:
- Use device-level parental control settings to block gambling-related websites and apps.
- Create separate user profiles for minors without administrative privileges.
- Enable restrictions on app installations and in-app purchases.
- Use content filters and safe browsing tools provided by your internet service provider or router.
- Keep payment details secure and do not save card credentials on shared devices.
- Log out after each session and avoid storing passwords in browsers on shared computers.
Sol Casino supports responsible access controls, but household-level supervision remains an important safeguard.
Tips for Staying in Control
Safer gambling is easier when you plan ahead. The following tips can help you keep gambling within limits and protect your wellbeing:
- Set a budget for gambling that you can afford to lose and treat it as entertainment spending.
- Decide a time limit before you start playing and stop when the time is up.
- Use available Sol Casino tools such as limits, reality checks, cooling-off, or self-exclusion where needed.
- Do not chase losses - consider losses part of the entertainment cost and take a break if you feel pressured to recover them.
- Avoid gambling when you are upset, stressed, tired, or under the influence of alcohol or other substances.
- Keep track of your deposits and game time by reviewing account history regularly.
- Balance gambling with other activities and take regular breaks during sessions.
- Talk to someone you trust if gambling stops feeling fun or starts causing conflict.
- Seek independent support early - you do not need to wait for a crisis to ask for help.
Remember that outcomes are random in many games, and no system can guarantee winnings. Staying in control means playing within limits, regardless of whether you are winning or losing.
Changes to This Policy
Sol Casino may update this Responsible Gaming page from time to time to reflect improvements to our tools, changes to our services, or updates to guidance and best practice. Any changes will apply from the time the updated version is published on the website.
We encourage you to review this page periodically and to keep your responsible gambling settings aligned with your current circumstances.
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